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ActiveX Control Setting

If you have “Your login failed due to Microsoft Remote Desktop Web Connection that has not been installed or enabled…” message at login, please follow Step 1 to resolve the login issue:

“Your login failed due to the enabled “Pop Up” blocker.
Please follow the instructions on the next page to handle the case, and login again afterwards.”

** You may have more than one of these installed on your system

Step 1: Add Trust Site
Step 2: Enable Active X Controls

Step 1:   How to add http://*.personable.com and https://*.personable.com to the list of Trusted Sites:

  1. Click on Tools menu on the top of Internet Explorer window and select Internet Options.
     
    Internet Explorer 7

     

    Login_ActiveX_Issue_01
     
    Internet Explorer 10
    Login_ActiveX_Issue_02

  2. Click on Security tab, then click on Trusted Sites icon. The Security level for this zone must be Medium-High or lower. And then, make sure that the Enable Protected Mode is unchecked.

    Login_ActiveX_Issue_03

  3. Click on Sites button in order to enter Trusted Sites window. In many cases, http://*.personable.com is entered automatically at Add this Web site to the zone. If not, manually type http://*.personable.com. And then, click Add button to add login web site to the trusted site.

    Login_ActiveX_Issue_04-2

  4. Click OK to close Trusted Sites window, and OK to close Internet Options.
  5. Close the Internet Explorer and Open a new one, and try to login. If you cannot login to the Virtual Desktop, go to Step 2.

Step 2:   How to enable Download signed ActiveX Controls:

  1. Click on Custom Level button under Security level for this zone.
     
    ActiveXInstallSetting_04
     
  2. Select Enable option under Download signed ActiveX Controls, then click OK to save the changes.
     
    ActiveXInstallSetting_03
     
  3. Click OK to close Internet Explorer window.
  4. Try to login again.
  5. If you are still unable to login with Active X message, you may not have enough privilege to install such Add-Ons. Please contact Personable technical support (support@personable.com) or your system administrator..